Assessed Carers

Information and guidance for Adoption, Residence Orders, Child Arrangement Order, Special Guardianship Order – using the provider portal.

Carers will be invited to use our Finance Provider Portal.

On this page

Key Information

Through the portal, you can:

  • View all cases you are providing care for as well as the basic  details of the commissioned support
  • View financial information such as payments in real-time
  • Download remittances and statements
  • Communicate with our finance team

Password or Security Code Reset

Forgot your Password:

If you forget your password or it has expired, please click on the Request a new Password link, and fill out the form. Our System Support Team will email you with your password reset.

A screenshot of a login screen and Request a new password link
Login screen and Request a new password link

Users will have 3 attempts to correctly enter your password. After 3 incorrect attempts, you will be locked out and you will need to fill out the Request a new password form, using the link. Within the Organisation Name field: enter what the request is. In this case it is ‘Password Reset ‘.

Forgotten password screen
Forgotten password screen

Forgot your Security Code:

If you forget your 6-digit code, please click on the Request a new Password link, and fill out the form. Our System Support Team will email you with your password reset.

A screenshot of a login screen and password
A screenshot of a login screen and password

Users will have 3 attempts to correctly enter your code. After 3 incorrect attempts, you will be locked out and you will need to fill out the Request a new password form, using the link. Within the Organisation Name field: enter what the request is. In this case it is ‘Security Code Reset’.

Security Code Reset form
Security Code Reset form

Please note – if you do not log in to the Provider Portal for 3 months, your account will become inactive.

User Guide

Finance Provider Portal – User Guide for CAO, RO, SGO & Adoption

Videos

Log in & Password Reset
CPLI Screen
Scheduled Payments
Remittance & Annual Statement
Actions

Payment Schedules

Start DateEnd DateFinalise DatePayment in Account (Thurs)Notes
09/01/202622/01/202616/01/202622/01/2026 
23/01/202605/02/202630/01/202605/02/2026 
06/02/202619/02/202613/02/202619/02/2026 
20/02/202605/03/202627/02/202605/03/2026 
06/03/202619/03/202613/03/202619/03/2026 
20/03/202602/04/202627/03/202602/04/2026 
03/04/202616/04/202610/04/202616/04/2026 
17/04/202630/04/202624/04/202630/04/2026 
01/05/202614/05/202608/05/202614/05/2026 
15/05/202628/05/202622/05/202628/05/2026 
29/05/202611/06/202605/06/202611/06/2026Holiday Grant paid
12/06/202625/06/202619/06/202625/06/2026 
26/06/202609/07/202603/07/202609/07/2026 
10/07/202623/07/202617/07/202623/07/2026 
24/07/202606/08/202631/07/202606/08/2026 
07/08/202620/08/202614/08/202620/08/2026 
21/08/202603/09/202628/08/202603/09/2026 
04/09/202617/09/202611/09/202617/09/2026 
18/09/202601/10/202625/09/202601/10/2026 
02/10/202615/10/202609/10/202615/10/2026 
16/10/202629/10/202623/10/202629/10/2026 
30/10/202612/11/202606/11/202612/11/2026 
13/11/202626/11/202620/11/202626/11/2026Festive Grant paid
27/11/202610/12/202604/12/202610/12/2026 
11/12/202624/12/202618/12/202624/12/2026 
25/12/202607/01/202701/01/202707/01/2027 
08/01/202721/01/202715/01/202721/01/2027 

Here you will find links to other related pages:

Adoption | Bradford Children and Families Trust

Applications for Special Guardianship Orders

Frequently asked questions

I have forgotten my password; how do I reset my password?

There is a link to Request a new Password on the login page of the Portal. Please click on this link and complete the form. Our support team will then be in touch.

When will I get paid?

On this support page, there is a section called: Payment Schedules. There is a table that indicates when funds will be received in your account.

I have a problem with my payment; how do I raise this?

You can raise a query by using the Actions feature in the Provider Portal. Your query will be received by the Allowances Finance Team or you can email the team on: AllowancesCentralPayments@bradford.gov.uk.

How do I access my Annual Carers Statement for tax purposes?

Click on the Reports icon within the portal. Select the Annual Statement Of Carer Payments report. Once you generate the report – click on the floppy disk (save) icon and this will generate a PDF version of this report.

How can I view the allowances I am expected to be paid?

Click on the CPLI icon and click View. You will see all the provisions we have for you in our system. This will include any one-off payments as well. Make sure to tick the Include Historical box to view all past provisions.

How do I raise a query using the portal?

Click on the Actions icon, then click on New Action. This will bring up a form that you can fill in.

I am a Kinship Carer as well as an SGO carer, how do I view data and payments for both?

On various icons, there will be either a ‘Contract’ dropdown or ‘Service’ dropdown. You will need to make sure you select the relevant service type in those dropdowns, to view the applicable payments. As an example, if you see ‘CAO’ within the naming convention, that refers to Child Arrangement Order. (SGO = Special Guardianship Order, MFC = Mainstream Foster Carer, PTC = Part Time Carer, KC = Kinship Carer, MBC = Mockingbird Carer).

Key Contact Details

Assessed Carers – for queries on Adoption, Residence Orders, Child Arrangement order, Special Guardianships or access to the portal please email:  The Allowances Team on AllowancesCentralPayments@bradford.gov.uk or 01274 432938