Information and guidance for Children’s Residential Care Home providers using the provider portal. This includes staffed children’s homes offering round-the-clock care for children and young people who cannot live in a family setting.
Please note the provider portal is not yet available for Educational Residential Placements: Boarding or special schools, Supported Accommodation (16+) or Secure Units. We are looking to roll it out further, so watch this space.
On this page
- Key information
- Password or Security Code Reset
- User Guide
- Videos
- Payment Schedules
- Frequently asked questions
- Key contact details
Key Information
Through the portal, you can:
- view all cases you are providing care for as well as the basic details of the commissioned placement
- view financial information such as payments in real-time
- confirm and query payments
- download remittances
- download completed Individual Placement Agreements (IPAs)
If you would like access to the Provider Portal, please contact our Home Finding Team at Placement.admin@bradfordcft.org.uk – and they will send you a link to our sign-up form.
Password or Security Code Reset
Forgot your Password:
If you forget your password or it has expired, please click on the Request a new Password link, and fill out the form. Our System Support Team will email you with your password reset.
Users will have 3 attempts to correctly enter your password. After 3 incorrect attempts, you will be locked out and you will need to fill out the Request a new password form, using the link. Within the Organisation Name field: enter your provider’s name and what the request is. In this case it is ‘Password Reset’.
Forgot your Security Code:
If you forget your 6-digit code, please click on the Request a new Password link, and fill out the form. Our System Support Team will email you with your reset.
Users will have 3 attempts to correctly enter your code. After 3 incorrect attempts, you will be locked out and you will need to fill out the Request a new password form, using the link. Within the Organisation Name field: enter your provider’s name and what the request is. In this case it is ‘Security Code Reset’.
Please note – if you do not log in to the Provider Portal for 3 months, your account will become inactive.
User Guide
Videos
Payment Schedules
| Start Date | End Date | Finalise Date* (3rd Fri after period ends) | Payment in Bank Account* (Thurs) |
| 05/09/2026 | 02/10/2026 | 23/10/2026 | 29/10/2026 |
| 03/10/2026 | 30/10/2026 | 20/11/2026 | 26/11/2026 |
| 31/10/2026 | 27/11/2026 | 18/12/2026 | 24/12/2026 |
| 28/11/2026 | 25/12/2026 | 15/01/2027 | 21/01/2027 |
| 26/12/2026 | 22/01/2027 | 12/02/2027 | 18/02/2027 |
| 23/01/2027 | 19/02/2027 | 12/03/2027 | 18/03/2027 |
| 20/02/2027 | 19/03/2027 | 09/04/2027 | 15/04/2027 |
| 20/03/2027 | 16/04/2027 | 07/05/2027 | 13/05/2027 |
*Subject to change due to Bank Holidays.
Payment is made 30 days after period end date.
Frequently asked questions
I have forgotten my password; how do I reset my password?
There is a link to Request a new Password on the login page of the Portal. Please click on this link and complete the form. Our support team will then be in touch.
When will I get paid?
On this support page, there is a section called: Payment Schedules. There is a table that indicates when funds will be received in your account.
Why have I not received 30 days’ worth of payment?
Our system is set to a scheduled payment of 4 weeks, paid in 30 days arrears. Therefore, you will receive 4 weeks’ worth of payment every payment run. Rest assured the amount will be accurate; however, our payment cycle is four-weekly. Please note BCFT calculate payments based on weekly fees and not a daily rate. You can view your weekly rates on the ‘Care Package Line Item’ screen within the Provider Portal.
A young person’s placement has ended, but I can see that the CPLI is still open on the Provider Portal?
Raise an Action and use the relevant notification type in the Provider Portal to inform us, or you can email the Home Finding team at: Placement.admin@bradfordcft.org.uk to inform us of this and the end date.
Can I sign the Individual Placement Agreement within the Provider Portal?
No – you can only view or download completed and signed Individual Placement Agreements within the Provider Portal. The Provider Portal will allow us to store all completed Individual Placement Agreements for you to access as needed.
Can we have more than one person accessing the Provider Portal, as we have different roles within our organisation?
Yes, we can create multiple accounts per provider as needed. Each person will need to fill out our sign-up form so that they have their own set of login details to access the Provider Portal, you cannot share accounts. Please email the Home Finding team at: Placement.admin@bradfordcft.org.uk and they can send you a link to the sign-up form.
I have a query regarding my payment; how do I raise this?
You can raise a query by using the Actions feature in the Provider Portal or you can email the Home Finding team at: Placement.admin@bradfordcft.org.uk.
How do I access my Remittance Advice?
The quickest way is to go to the Scheduled Payments screen, select a finalised period from the left – and there will be a button to download your remittance advice. If you would prefer to view on screen instead, click on the Reports icon within the portal. Select the Remittance report. You can either download the remittance as an Excel file or as PDF file.
How do we receive payment for ad-hoc spend that is not part of the agreed placement cost?
Placement core costs typically include – accommodation, utilities, food, clothing, living costs, management of routine/behaviour/boundaries, indirect therapeutic support or intervention, transportation, education (as agreed in the core placement), standard activities, social inclusion, festival allowance, birthday allowance, pocket money, savings, shared staffing costs and non-staff costs. This cost, as well as any additional support specific to the child/young person should have been agreed upfront and confirmed within an Individual Placement Agreement.
If you believe any ‘emergency or discretionary spend’ is required, you will need to get in touch with the child/young person’s relevant social worker so that this spend can be approved in advance of any cost being incurred. Once approved, you can raise an invoice and email the Home Finding team at: Placement.admin@bradfordcft.org.uk. They will process the payment (as long as the spend has been approved) and you will be able to view this within the Provider Portal.
Generally, the trust expects all costs to be covered by the agreed core placement cost, and so ad-hoc spend should be exceptional.
Key Contact Details
Residential Care Home Provider – if you would like to discuss changes to an individual child or young person’s placement or have a query regarding your payment please contact our Home Finding Team at: Placement.admin@bradfordcft.org.uk.