What can you do if you are unhappy with our services?
If you are not happy with the care that you or someone else is receiving it is your right to complain. Talk to the staff who provide the service you are not happy with. Please let us know as this gives us the opportunity to make changes and to try and put things right. We will always take your complaint seriously.
The manager looking into your complaint will want to meet with you to hear what you have to say and try to resolve your concerns quickly.
If resolution is achieved the Team manager will send you a summary in writing with the agreed points.
If resolution was not possible, the Team Manager will follow up the discussion with a formal stage 1 response.
Please note that certain outcomes cannot be achieved through the complaints procedure and therefore there may be more appropriate ways to deal with these kind of matters (for instance overturn decisions made in Court, information about third parties without their permission, challenge decisions made through other processes like appeal panels, etc).
Customer Care Team contact details
Phone: 01274 432090
Email: customer.care@bradfordcft.org.uk
What can you do if you are happy with our services?
If we have done something well, please let us know. Your compliments will be shared with the team or member of staff who has done a good job.
The Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman (LGSCO) is an independent person appointed by Parliament who investigates complaints against Councils and other organisations. In most cases the Ombudsman would only considerate investigating complaints that have previously been looked into through the Bradford Children and Families Trust Complaints Procedure.
If you remain dissatisfied with the outcome of your complaint after exhausting the Bradford Children and Families Trust Complaints Procedures or think that the complaint has not been dealt with properly then you can contact the LGSCO at
PO Box 4771
Coventry
CV4 0EH
Telephone: 0300 061 0614
Website: www.lgo.org.uk.
Annual Report 2023-24
‘We are committed to making sure the way we work does not put disabled people at a disadvantage and to meeting our legal obligations under the Equality Act 2010.
If you need any help or support to use our service, please let us know and we will consider what changes we can make.’