Who is a Personal Advisor and how will they help me?

Advice and support from a Personal Adviser

You will have a named Personal Adviser if you have Eligible, Relevant or Former Relevant Leaving Care eligibility.

Heart in hands

Your personal advisor is not a social worker, and their role is to support you through your journey leaving care into adulthood. Their role is help you become more independent and work with you to plan for your future. They can advise you on the best ways to achieve your goals and will be a reliable adult for support.

You will normally be introduced to your personal advisor at 16 and a half years, and they will work with you until at least your 21st birthday.

Between 16 and before you are 18, your Personal Adviser will focus on getting to know you and build a relationship where you will start the conversation about what you want for your future. They will help you (alongside your Social Worker) bring together your Pathway Plan goals and when you turn 18 will continue to keep your Pathway Plan under review.

Your Personal Adviser will be at your side to help you work through decision making, even if these are tough, and celebrate your achievements. Your Personal Adviser will be open and honest with you and help you figure out new responsibilities as life changes.

When you turn 18 years of age you will no longer have a social worker and your personal advisor will be your main worker. They will keep in contact with you regularly, provide you with support and guidance. You will work out between you and your personal advisor the best way to keep in touch, and how often that should be. This will be reviewed in your pathway plan and can change depending on if you need more or less support.          

We will try to enable you to keep the same Personal Adviser, though this will not always be possible. The amount of support that you receive from your Personal Adviser will depend on what you want and your circumstances.

Due to changes from the Children and Social Work Act 2017, you can ask for support from your personal adviser until you turn 25, whether you’re in education or training or not. The support we can offer you might look different to when you we younger and will reflect your specific needs and focus on the areas you need support in.

Qualifying care leavers are not automatically entitled to a personal advisor. If you believe you are a qualifying care leaver, reaching out to the duty team is a great first step. Here’s what you can expect:

Support from the Leaving Care Service can vary; it might be brief or extend for a longer time, depending on your needs.

The duty team will conduct a thorough needs assessment to understand your situation and needs.

Based on the assessment, they will provide advice and assistance to you.


Support from your Social Worker

If you are 16 and 17 years old and have Eligible or Relevant Leaving Care eligibility, you will have a social worker in your Leaving Care Service. Your Social Worker will be responsible for making sure your Pathway Plan is focused on what is going to happen both in the present and in the future as far as possible. They will include other important people such as family and friends that are involved in your life, as well as those who may be in your professional support network such as health and education to make sure everyone is working together and towards your goals.

If it is the right thing, your Social Worker may stay in your life a little longer than your 18th birthday to make sure things are in place and allow you time to get to know your Personal Adviser.

You can contact your Leaving Care Service Monday to Thursday, 9am to 5pm, and Friday, 9am to 4.30pm. If your named worker is not available, you can speak to the duty social worker or duty personal adviser within these hours.